You shall defend, indemnify, and hold harmless us, our affiliates, parents, subsidiaries, any related companies, licensors and partners, and each of our and their respective employees, officers, directors, agents, contractors, suppliers and representatives from all liabilities, claims, and expenses, including reasonable legal fees, that arise from or relate to Your (or any third party using Your Account or identity in the Services) use or misuse of, or access to, the Services, Content, or otherwise from Your User Content, violation of these Terms of Service or of any law, or infringement of any intellectual property or other right of any person or entity. The indemnity does not apply to the extent that we cause or contribute to our own loss or damage. We reserve the right to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which event you will assist and cooperate with us in asserting any available defences. This clause survives the termination or expiry of this Agreement.
Domain Name Services
We are not liable for and you irrevocable release us from all claims and loss you may have, suffer or incur in connection with a domain name you order and use through us. We have no responsibility to resolve a dispute between you and your domain name provider. We are not obliged to renew your domain name if you have not selected the domain name auto renewal option in our Website or you have not paid the renewal fee in advance using the method specified by us. We are not liable for any loss or damage suffered or incurred by you for the non-renewal of your domain name. If this agreement is terminated, but you do not transfer your domain name registration to another registrar, you agree that we may still contact you in relation to the renewal of your registration. We will not however be liable for failing to do so.
By the account activation date of each month, TECHBUG shall either:
(i) debit the users credit card (when such information has been provided by the member); or
(ii) deliver, by e-mail or regular mail.
An invoice in accordance with the applicable Service Fees for Services rendered for the current month.
When an invoice is delivered to the member, payment shall be remitted to TECHBUG by no later than the specified payment due date. TECHBUG shall be entitled to immediately terminate this agreement for member’s failure to make timely payments. You will be provided with an invoice on a monthly basis. All credit cards are billed automatically on a monthly basis. It is the member’s responsibility to ensure that they have sufficient credit to cover this transaction. In the event that there is insufficient credit, we will send an e-mail notification, at which point we will need to be provided with another credit card account number within 24 hours. If we do not receive a response within 24 hours, the account, and all accounts under that account plan, will be suspended.
Refunds & Chargebacks
We do not refund partial fees to Web Hosting accounts. All Web Hosting account cancellations must be submitted 14 days before the next billing cycle.
Cancellation requests for dedicated services must be submitted and confirmed on or prior to the 15th day of the month preceding the required date of closure.
Only the authorised account holder or a authorised contact may cancel the account. Authorised contacts are appointed only by the account holder.
In the event of cancellation, member will automatically be billed for any excess usage during the then-current calendar month.
We do not refund fees for Microsoft / Google services. All Microsoft / Google service account cancellations must be submitted 14 days before the annual billing cycle.
Credit card or PayPal charge backs will incur a fee of $75 to be reinstated. Services that incur charge backs will be permanently deleted and purged from our servers
Member’s must submit written letter to cancel a Service.
You can not request a refund if you have not given Techbug proper written notice of cancallation of your service.
Failure to Pay
TECHBUG may temporarily deny Service or terminate this Agreement upon the failure of Subscriber to pay charges when due. Such termination or denial will not relieve Subscriber of responsibility for the payment of all accrued charges, plus reasonable interest and any collection fees.
Certain Services carry a setup fee charged by TECHBUG to member, which must be paid by member in order to have use of said Services. If member terminates this agreement, member shall be responsible for any and all outstanding fees owed to TECHBUG and agrees to pay any and all fees incurred by member. Because the Services are provided on a monthly basis, the member will be responsible for Service fees incurred each month, regardless of when member provides notice of termination. Thus, for example, if the member provides notice of termination on the 15th day of a particular month, the member will be responsible for Service fees for the entire month, and such fees will not be pro-rated or refunded.
Accounts that are more than seven (7) days past the due date will automatically attract an overdue fee of $10.00 which will be payable on top of the invoice amount.
Accounts that are more than seven (7) days past the due date will be automatically suspended in additional to any outstanding fees may apply to have the Service restored.
Accounts which are not paid in full within fifteen (15) days of the due date will be automatically deleted & purged from our servers.
Payment Confirmation and Services
Payments take 3 days to clear our merchant facilities.
New customers coming through our online sales portal will only have their orders created and activated once we can confirm your initial payment.
Customers coming through our business associates have their services created and activated on acceptance of our quote which is also our contract.
All support is billable in 15 min increments.
Setting up Email accounts in cPanel and any devices, Diagnosing and resolving connection faults not related to the server.
If you lock yourself out of our services via an IP Ban – This is unlocked free of charge.